SERVICE DESK

DELIVERING AN OUTSTANDING EXPERIENCE – EVERY TIME.

Your employees have high expectations when they call your service desk: fast diagnosis, clear communication, efficient resolution — and a great attitude. Many dealerships struggle to meet these lofty expectations due to:

  • The cost of maintaining a 24/7 service desk
  • High staff turnover
  • Time spent resolving issues rather than finding ways to prevent them

We offer cost-effective, flexible, 24/7 service desk support designed specifically for the needs of growing institutions.

USER FRIENDLY

Self-service portal for submitting
requests, checking ticket status,
& resetting passwords

24X7 SUPPORT

Around-the-clock assistance to keep your business running

DEDICATED SERVICE

With a custom contact method
for your team to reach us, we’re
an extension of your dealership

0%
of the average IT service desk budget is spent on staffing alone
0%
of today’s IT support is delivered remotely

A DISTINCTIVE IT SERVICE DESK APPROACH
THAT PUTS THE EMPHASIS ON SERVICE.

The Proton difference starts with the people we choose to staff our IT service desk, and it is enhanced by the processes and technology that come together to deliver our prevention-focused, 24x7x365 service.

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AVAILABLE ANYWHERE

Remote service for troubleshooting issues involving common operating systems, Microsoft Office, e-mail, mobile devices, and other software.

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MEET INDUSTRY STANDARDS

Proton service desks leverage leading IT management tools and follow the ITIL service management framework for incident resolution and request fulfillment.

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COMPREHENSIVE REPORTING

Reporting on service desk trends to facilitate analysis, resolve ongoing issues, and drive prevention.

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EXPERTS ON YOUR SIDE

Our team not only has the technology skills to solve nearly any problem, but also the empathy and passion to resolve business issues, driving your organization’s success.

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BEYOND RESOLUTION

Proactive management for endpoint and mobile devices focuses on prevention of common issues, not just resolution.