SERVICE DESK

DELIVERING AN OUTSTANDING EXPERIENCE – EVERY TIME.
Your employees have high expectations when they call your service desk: fast diagnosis, clear communication, efficient resolution — and a great attitude. Many dealerships struggle to meet these lofty expectations due to:
- The cost of maintaining a 24/7 service desk
- High staff turnover
- Time spent resolving issues rather than finding ways to prevent them
We offer cost-effective, flexible, 24/7 service desk support designed specifically for the needs of growing institutions.

USER FRIENDLY
Self-service portal for submitting
requests, checking ticket status,
& resetting passwords

24X7 SUPPORT
Around-the-clock assistance to keep your business running

DEDICATED SERVICE
With a custom contact method
for your team to reach us, we’re
an extension of your dealership
Your employees have high expectations when they call your service desk: fast diagnosis, clear communication, efficient resolution — and a great attitude. Many dealerships struggle to meet these lofty expectations.
A DISTINCTIVE IT SERVICE DESK APPROACH
THAT PUTS THE EMPHASIS ON SERVICE.
The Proton difference starts with the people we choose to staff our IT service desk, and it is enhanced by the processes and technology that come together to deliver our prevention-focused, 24x7x365 service.
AVAILABLE ANYWHERE
Remote service for troubleshooting issues involving common operating systems, Microsoft Office, e-mail, mobile devices, and other software.
MEET INDUSTRY STANDARDS
Proton service desks leverage leading IT management tools and follow the ITIL service management framework for incident resolution and request fulfillment.
COMPREHENSIVE REPORTING
Reporting on service desk trends to facilitate analysis, resolve ongoing issues, and drive prevention.
EXPERTS ON YOUR SIDE
Our team not only has the technology skills to solve nearly any problem, but also the empathy and passion to resolve business issues, driving your organization’s success.
BEYOND RESOLUTION
Proactive management for endpoint and mobile devices focuses on prevention of common issues, not just resolution.
TALK TO AN EXPERT
Together in your 20-minute free consultation, we’ll:
- Discuss your current IT posture and goals
- Review tactics you could implement today to improve your overall results
- Discuss how Proton Dealership IT may be able to help or point you to valuable tools and resources
In order to effectively review your dealership and IT challenges prior to the call, please tell us a bit about you first.
Then, take advantage of our online calendar to book a convenient meeting time that works for you!