We Get Medical IT!
Proton technologies provide a full suite of IT services tailored specifically to medical practices. We have been working with medical practices for over 10 years and over this time we have built up a unique understanding of the field. This industry specific experience allows us to provide a tailored service as we as unique insight as well as enabling us to introduce and manage the most effective IT systems for your practice.
Our team of engineers are proficient in the unique needs faced by the medical industry in terms of the IT requirements and Hipaa Compliance. We also have specialist engineers trained in industry specific EMR platforms such as Epic, Allscripts, Athena, Nextgen and many other software bespoke applications.
- IT Helpdesk during your business working hours
- Remote support for your entire team
- 24/7 server and network monitoring
- Pro-active and regular maintenance of your entire system
- Regular security audits
- Fully managed off-site backup solution
All of the IT support services that we offer are backed by our service level agreement. This agreement is tailored to each of our clients on an individual basis. The agreement is put together when we exchange contracts and ensures that our clients know exactly what sort of service they can expect from us.
From our part we use the agreement to measure our performance in terms of response and resolution times, incident numbers and other key metrics. We use this information to constantly improve our service. Our ultimate goal is to ensure that our clients are happy with the level of service that we provide and we guarantee this level of satisfaction to all of our clients.