Help Desk Support

Central to all our support services is our true, live 24/7 helpdesk service. No recorded messages or endless loops of nauseating canned music, just responsive, friendly human assistance on hand, whenever you need it.

Truly 24/7

Day and night, 365 days a year, our experienced support engineers are on hand to rapidly assess and solve support issues using our award winning technical platform.

Great Service, Guaranteed!

Nothing is left to chance. Cast-iron Service Level Agreements ensure help-desk support cases are prioritized to provide an appropriate level of response within a guaranteed time.

Always in the Loop

Our clients are kept constantly up-to-date from the moment a case is raised right through to its successful resolution.

Ensuring Best Practice

A comprehensive framework of IT services best practice ensures our support engineers deliver a consistent, world-class service.

Obsessed with Service

We are a multi award winning employer and our helpdesk service is backed by our commitment to delivering the very best IT services.

Remote Support Tools

We use a variety of remote support tools ranging from client instigated screen sharing to direct access secure IP KVM tools.

On-Site Escalation

Whilst we will always strive to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.

Net Promoter

We don’t just talk about delivering great service, we actually deliver it – and have the stats to prove it! Built into our help-desk workflow, Net Promoter® is integral to ensuring the delivery of a consistent, high quality IT support service.