Remote Support Tools
We use a variety of remote support tools ranging from client instigated screen sharing to direct access secure IP KVM tools.
Whilst we will always strive to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.
Ensuring Best Practice
A comprehensive framework of IT services best practice ensures our support engineers deliver a consistent, world-class service.
Obsessed With Service
We are a multi award winning employer and our helpdesk service is backed by our commitment to delivering the very best IT services.
We don’t just talk about delivering great service, we actually deliver it – and have the stats to prove it! Built into our help-desk workflow, Net Promoter® is integral to ensuring the delivery of a consistent, high quality IT support service.