Remote Support Tools
We use a variety of remote support tools ranging from client instigated screen sharing to direct access secure IP KVM tools.
Whilst we will always strive to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your managed support service we will provide onsite engineers as and when required.
We don’t just talk about delivering great service, we actually deliver it – and have the stats to prove it! Built into our help-desk workflow, Net Promoter® is integral to ensuring the delivery of a consistent, high quality IT support service.