Proton provides a full suite of IT services tailored specifically to the auto dealership industry. We have been working with auto dealerships for over 10 years and over this time we have built up a unique understanding of the field. This industry specific experience allows us to provide a tailored service as we as unique insight as well as enabling us to introduce and manage the most effective IT systems for your auto dealership.
Our team of engineers are proficient in the unique needs faced by the auto dealership industry in terms of the IT requirements. We also have specialist engineers trained in industry specific software including Reynolds & Reynolds, CDK Global (formerly ADP Dealer Services), DealerTrack and many other bespoke applications.
- IT Help Desk during your dealership’s hours
- Remote support for your entire team
- 24/7 server and network monitoring
- Pro-active and regular maintenance of your entire system
- Regular security audits
- Fully managed off-site backup solution
All of the IT support services that we offer are backed by our service level agreement. This agreement is tailored to each of our clients on an individual basis. The agreement is put together when we exchange contracts and ensures that our clients know exactly what sort of service they can expect from us.
From our part we use the agreement to measure our performance in terms of response and resolution times, incident numbers and other key metrics. We use this information to constantly improve our service. Our ultimate goal is to ensure that our clients are happy with the level of service that we provide and we guarantee this level of satisfaction to all of our clients.